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SHIPPING:
Here at Nordic Loft, we make every effort to ship your order promptly and economically. You will receive e-mail notification of UPS and USPS tracking services.
RETURNS AND REFUNDS:
We guarantee your complete satisfaction with the products we sell. To that end, the Nordic Loft offers a seven day return/exchange policy, except on special order items. You may return your item to us within seven days of receipt of your order. All products must be returned unused, and in their original packaging in order to receive a refund or exchange. As soon as the returned item has been received by us, the Nordic Loft will process your request for a replacement or refund. Refunds (excluding shipping costs) will be processed within 14 business days after your merchandise has been received by us. If you have any questions please contact us at: returns@nordicloft.com. Please note that the Nordic Loft is not responsible for and will not refund shipping costs.
SECURE SHOPPING:
Nordic Loft accepts payments from all major credit cards via our secure connection or by phone. The following is a description of steps we take to protect your information when ordering through NordicLoft.com.
Secure Socket Layer (SSL). Nordic Loft, Inc. is a Yahoo! Store and uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.
CISP Compliance: Yahoo! Merchant Solutions is certified compliant with the Cardholder Information Security Program (CISP). Created by Visa and MasterCard, CISP outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
DALE OF NORWAY POLICY:
Free Shipping on all Dale of Norway purchases over $150
*Order value does not include shipping, taxes, or gift-wrapping fees. Contiguous U.S. consists of lower 48 U.S. states and Washington, D.C. Shipping charges for domestic shipments can be estimated in shopping cart and are quoted during checkout process. In case of discrepancy between estimated and quoted shipping charges, quoted shipping charges prevail. We reserve the right to select shipping carrier for return label when applicable. Return label will be provided only for addresses where regular FedEx or UPS service is available.
Returns must be 100% complete, unworn (with tags still on), in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. If you return the product(s) in unsalable condition we will ship the product back to you at your expense and will not provide you with a refund.
Please send the item back to us at the address below using any traceable shipping method if not using prepaid label. Once we receive your package, we will exchange or refund as you instruct.
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